Policies:

Displayed rates are estimates based on zip code; prices may vary slightly from displayed rate for fringe addresses within larger zip codes. Each additional stop during trip is $20. Late edit to booking will be subject to a $15 fee. Late booking within 24hrs of trip or same-day booking will be subject to a $30 fee. If booking is made over the phone then booking is subject to a $15 manual entry fee for administration cost. Game Day drop offs and pickups are subject to a $30 fee. Holidays are subject to a $30 fee. 8pm to 8am reservations have an additional fee for after business hours. Wedding day drop offs and pickups begin at a $250 base rate. Prices subject to change without notice. Standard 20% gratuity included on all reservations. All trips must have a credit or debit card on file for billing. Overtime pay billing at $95.63/hr + $15.94 will apply for late customers starting 5 minutes past prearranged pickup time as long as our schedule allows. Pickup cannot always be guaranteed for passengers more than 10 minutes late. Townie reserves the right to cancel the trip without refund for late customers. *Commercial RDU arrivals allow for 45 minutes of wait time after gate arrival before overtime charge, extra time can be requested upon booking.*

No-show clients will be charged in full. We require at least one passenger to have a working cell phone. For airport arrivals, if contact with a passenger cannot be made within 45 minutes of gate arrival, pickup cannot be guaranteed.

Reservations cancelled same day of the scheduled pick-up will be charged full price, NO EXCEPTIONS. Early morning trips affect drivers sleeps schedules drastically, therefor, trips between 2:00 am - 8:00 am will be charged full price unless canceled before 9:00 pm the previous day.

Reservations cancelled day before scheduled pick-up will be refunded at 50%*

The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. Smoking or vaping inside any of our vehicles is prohibited in all situations. Beer, wine, and champagne are permitted in the rear seating area by NC law, however, liquor and fortified drink consumption is prohibited by NC law. Sanitation fee is $150 to $350.00. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for delays caused by traffic accidents, government disruption, or the airlines. Flights are tracked, however, when flights move around to a great degree, it is not guaranteed that the driver will be there exactly when client is because other clients must be taken care of also . Not responsible for articles left in the limousine. Not responsible for airline delays or cancelations. All balances due on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity.