Booking with Townie is simple and straightforward. If you’re comfortable making a reservation, you’re all set! We’ll keep you fully informed throughout your trip. However, if you’d like a deeper understanding of the process, feel free to explore more details below.
1. HOW DO I MAKE MY FIRST RESERVATION?
To book your ride, simply click the blue “Book Now” button in the top right corner of the navigation bar. From there, enter your trip details and select either “To Airport” or “From Airport” for airport transfers, specifying RDU or CLT. Be sure to include your flight information so we can track your flight and ensure a timely pickup. For non-airport travel, choose “Point to Point” for simple trips, or select “Hourly as Directed” if you’d like your driver to stay with you for an extended period with multiple stops.
Hourly as directed trips include total vehicle drive time, including your car’s return.
Before checkout, you’ll have the option to create an account. While not required, it is easy to set up and recommended. Having an account will give you access to manage your future and past trips, making adjustments as needed.
2: HOW CAN I KNOW MY RESERVATION IS CONFIRMED AND SECURE?
You’ll have three levels of confirmation ensuring you are always aware of your reservations status.
You’ll first receive an email alerting you that we’ve received your booking request. Once our dispatcher confirms availability, a true confirmation email with your trip details will be sent.
Please allow time for a dispatcher to manually review this booking. If the dispatcher is away, or if it is past normal business hours, this may take some time. Rest assured we will contact you as early as possible if there is a problem.
24 hours before your pickup the booking contact will receive an automated confirmation email confirming the details of your trip.This will be when you receive your driver’s name, contact info, and the assigned vehicle’s details.
Two hours before pickup, we’ll text the passengers listed cell with your driver’s name, vehicle information, and their contact number. You’ll also get two more texts—one when the driver is on the way and another upon arrival. These messages are sent manually to ensure they accurately reflect the driver’s status.
3. CAN I BE SURE MY DRIVER WILL ARRIVE ON TIME?
At Townie, we schedule with care to ensure there’s no overlap between bookings. After receiving ample confirmations to keep you up to date with your drivers status, your driver will arrive on time, prepared for your trip at the scheduled appointment. Don’t just take our word for it—check out our years of outstanding reviews. With a near-perfect 4.9-star rating across Google, Yelp, and Facebook, Townie is the highest-rated transportation service in the Triangle.
4. WHAT DIFFERENTIATES TOWNIE FROM OTHER SERVICES?
Townie is a locally-owned company based right here in Chapel Hill. We have a strong focus on supporting local businesses and the community. While we may not operate large buses or stretch limos, that simply means our focus is on you! Your trip to RDU is our specialty, and we treat each ride with the utmost care. It’s the heart of our business!
Every trip is an opportunity to build a lasting relationship with our customers. But don’t worry, your driver won’t be overbearing. Whether you prefer a friendly conversation or quiet professionalism for a business call, we always tailor your experience to meet your expectations.
5. HOW CAN I CONTACT MY DRIVER?
Dispatch is available at townie.transportation@gmail.com
A voice-mail can be left through our mainline number and a member of the team will get back to you when we can. Email is the best contact method.
Once your driver is assigned the booking contact and the passenger contact will receive the driver’s contact information. Here is when you can expect it:
24 hours before your pickup the booking contact will receive an automated confirmation email confirming the details of your trip.This will be when you receive your driver’s name, contact info, and the assigned vehicle’s details.
Two hours before pickup, we’ll text the passengers listed cell with your driver’s name, vehicle information, and their contact number. You’ll also get two more texts—one when the driver is on the way and another upon arrival. These messages are sent manually to ensure they accurately reflect the driver’s status.
5. WILL MY PASSENGERS AND LUGGAGE FIT?
We have two vehicle types:
Tesla Model Y: Mid-size electric SUV
Seats 4 passengers, 3 comfortably
Fits carry-on luggage for 4 passengers comfortably
Fits carry-on and checked luggage for up to 3 passengers
Chevy Suburban: XL extended-trunk SUV
Seats 7 passengers, 6 comfortably
Fits carry-on luggage for 7 passengers comfortably
Fits carry-on and checked luggage for 5-6 passengers, depending on luggage size
6. WHAT TYPES OF TRANSPORTATION DOES TOWNIE PROVIDE?
Airport Transportation: Discover your elegantly simple airport transportation solution. Arrival flights are automatically tracked to ensure relaxed transfers.
Night on the Town: When treating a significant other to a night out, elegance and class is paramount. Arrive and depart your destination in style with ease; you’ll stand out when you choose Townie as your guide for your outing.
Medical Appointment Transport: Know that your driver will assist you throughout the entire process door to door. We go above and beyond to accommodate your needs.
Group Transportation: Comfortable transportation for up to seven passengers. You’ll love the Chevy Suburban’s best-in-class leg room and luggage capacity.
Senior Transportation: From opening the door to assisting with your luggage, our chauffeurs make sure to anticipate the service you need.
And much more! Please email us and we will be happy to accommodate your custom trip
> In case you haven't found the answer for your question please feel free to contact us, our customer support will be happy to help you.
1(800)919-3361 and townie.transportation@gmail.com